case study

TecQubes helped a large NBFC implement RPA to reduce costs and improve TAT

TecQubes helped a large NBFC implement RPA to reduce costs and improve TAT

Client

A large Non-banking Financial Services Company (NBFC) based in India

Problem Statement

The client was facing high turnaround time issues for most of the processes. There was a lot of dependency on the employees for mission critical as well as simple processes. This led to a lot of time delays and errors while executing the tasks. Thus, the client was looking at a solution that can reduce human involvement to a large extent aimed at reducing the processing costs, turnaround time as well as the associated errors.

Solution

TecQubes split the entire project into two phases viz. (a) creating the roadmap and (b) end-to-end RPA implementation. It first started exploring all the functional areas and created a comprehensive list of processes for each area of operation.  Then function-wise small, medium and long-term plans were created. This was followed by creating a company-level plan focusing on savings, ROI, implementation dates, etc.

 

In the second phase of the project, which is RPA implementation, the tasks included

Project Outcome

Chatbots

Chatbots

Chatbots were implemented in the internal as well as customer-facing processes and were integrated with different channels like WhatsApp, Facebook, Hangouts, Slack, etc.
Internal

Internal (Employee-related):

Call center agents now use RPA tools to enhance the customer experience. As soon as they key-in the customer details, the bots in the backend search for the relevant documents in the repository and fetch them for the agents. As the agents are freed up from search and fetching tasks, they use this saved time to discuss new products with customers.
External

External (Customer-related):

With RPA tools, customer can perform self-service for many of their requirements without the need of an agent. This includes: checking loan eligibility, checking loan status, current principal amount pending, last EMI date, loan start date, interest rate, submitting loan application, submitting pending documents etc.

Benefits

Below are the benefits in terms of value generated and cost reduction

Value

Cost reduction

More than 40% returns on investment (ROI) in the 1st year and reaching up to 60% in the 3rd year

Increase in top line

TecQubes-helped-a-Canadian-finance-and-accounting-firm-to-improve-productivity-through-RPA

TecQubes helped a Canadian finance and accounting firm to improve productivity through RPA

TecQubes helped a Canadian finance and accounting firm to improve productivity through RPA

Client

A leading finance and accounting firm based in Canada

Problem Statement

Finance and accounting processes are cumbersome and a lot of man hours are to be spent to complete the processes and adhere to accounting standards and compliances. Client wanted to implement a robust RPA solution to streamline their finance and accounting processes with the aim to reduce process-related challenges while improving productivity.

Solution

As a first step, a process audit was undertaken to evaluate all the processes and identify areas to implement process automation through RPA tools.

 

Next RPA bots were developed for repetitive manual processes including:

RPA bots were tested in staging and production environments

Key features

Automated Interactions via screen

Improved decision making

Simple interface to create RPA Bot quickly

Enabling dynamic up-scaling/down-scaling of the RPA Bots

Convert scanned attachments into actionable Invoice data for further process

Automatic mining all Invoice records till date for BI and analytics

Compliance verification of all details were automated

Automatic re-calibration of RPA bots according to application upgrades

Project Outcom

The following outcomes were achieved under the broader goal of process streamlining and automation:

a-large-retailer-to-upgrade

TecQubes helped a large retailer to upgrade to S/4HANA to reduce costs and enhance transparency

TecQubes helped a large retailer to upgrade to S/4HANA to reduce costs and enhance transparency

Client

A leading retail chain with operations in multiple states in the US

Problem Statement

The client was using an outdated ERP system and wanted upgrade to a better one that offered a platform for business growth. The existing ERP was not fully integrated with their legacy systems and the client was facing productivity and efficiency issues as a result.

Solution

TecQubes was chosen to implement SAP S/4HANA at the client’s headquarters in the first phase and then expand to its stores. Though this implementation, all its accounting processes were standardized and offered a solid foundation for cost reduction and innovation.

A couple of months into the project implementation, the COVID-19 global pandemic created substantial hurdles that TecQubes had to overcome. By rapidly transitioning to a fully remote working model, TecQubes managed to continue the collaborative progress without significant delays, even as the mode of communication had radically changed.

Benefits

Project Outcome

implementation-helped-a-global-consumer-goods-company-to-optimize-operating-costs-and-capital-investments

TecQubes SAP S/4HANA implementation helped a global consumer goods company to optimize operating costs and capital investments

TecQubes SAP S/4HANA implementation helped a global consumer goods company to optimize operating costs and capital investments

Client

A global consumer goods company with operations in Europe and Asia

Problem statement

The packaged foods subsidiary of client, which is also the largest subsidiary, accounts for almost 60% of the sales. The subsidiary was struggling with cumbersome IT infrastructure that built around a legacy SAP ERP system. It lacked centralized control and could not use the latest cloud-based technologies that offered the required competitive edge. Further, the rise of the adoption of SAP on public cloud by its competitors was resulting in market erosion. The client wanted to shift from its existing Capex model to an Opex cost model to free up valuable resources that were being utilized for managing on premise infrastructure.

As part of a global IT modernization initiative, the client wanted to transition its legacy ERP systems to SAP S/4HANA across multiple business units and their respective legacy systems.

Solution

The SAP S/4HANA implementation was built on collective requirement of all its business units. The solution was developed to create a unified platform for the client’s branded consumer goods deployed on a modernized hyperscale platform.

 

TecQubes evaluated several technology solutions and proposed to host and manage the entire SAP landscape on Microsoft Azure. The project revolved around design and implementation of SAP S/4HANA on Microsoft Azure as a cloud platform that leverages        a digital core. By enabling this transformation, TecQubes simplified SAP technical operations and increased utilization and efficiency.

Project outcome

Next-generation-of-IoT

Next-generation of IoT – Coronavirus Strategic Planning and Future Outbreak Prevention

IoT Opportunities In The Management Of Infectious Diseases

The Internet of things ( IoT) will help with an early warning system that curbs the spread of infectious diseases, which involves interconnected systems and advancement in data analytics, artificial intelligence, and omnipresent connectivities. India is the pioneer in IoT growth in Asia-Pacific, with Japan and India capturing the position by investing $50 billion on IoT by 2025.

The easy solution will be to jointly build a vast global set of devices for viral identification by businesses, communities, and national governments. It will also involve collective coordination and execution, which would tax the very fabric of democracy and force nations to place the world’s needs ahead of their citizens ‘ needs. The most sensible answer is often the hardest. It would undoubtedly be the biggest accomplishment in human history, given the amount of planning required to make that solution a reality.

Finding Drugs With IoT Devices

The first problem for us as a new pandemic happens whether medicine or vaccine is used to treat it. The world is hoping now for ways of slowing the spread of the coronavirus and finding an appropriate cure. Technology is making it possible to speed up the process. Through understanding the properties of the virus proteins and enabling medical researchers to review decades of related scientific papers at a faster rate, AI plays a significant role in proposing components of a vaccine.

In January, Google launched AlphaFold, a modern machine that anticipates the 3D protein composition refers to the genetic code. The University utilized a famous biology approach in Austin and the National Institutes of Health to draw up the first 3D map of the portion of the virus that connects living cells, the spike protein, and infect them.

So when will IoT become supported in the short term in a realistic way? Detection is the first step in managing infectious diseases. While it is unlikely that a global network of detectors will occur in the foreseeable future, India can deploy such coverage in the industry. India has a history of implementing IoT solutions across broad areas ( i.e., video surveillance) on an unprecedented scale. Why not just a virus smart grid, then? Few existing recording devices with face recognition and location to identify, trace, and monitor individuals for whom coronavirus may have a contract. An additional layer would also be used to track each person contacted by an infected patient. Though this is perhaps the most effective way to prevent highly infectious viruses from spreading exponentially in an environment that is becoming smaller daily with air travel, the use of IoT and AI can eventually sound like a police state for many people.

So what now?

Some possibilities and suggestions for the short and long term are provided to prevent the expansion of coronavirus. In a shorter time, any ‘compromised’ citizen continues to be monitored as customs travel through airports and/or borders crossings. Using AI sensors for guided quarantines and accelerated treatment to minimize coronavirus spread. Long-term, the UN, the WHO, and other international organizations may initiate an early diagnosis system to detect these viral infections, so as to gain global support from governments all around the world until they become global emergency situations. Global crises tend to produce global cost and increase stock price movements. The global society of detection can help to reduce price fluctuations and provide economies with incentives that respond rapidly to emergencies and epidemics of global health.

Tracking Faces Of People And Big Data

Big data processing can help classify, connect to, monitor who comes into contact with the infectious persons easily in the event of pandemic management.

Devices for face recognition, together with data, can correctly determine people even if masked. These technologies will lead to the tracking and surveillance of quarantined persons. This can also help keep track of people and see if they’ve been in contact with an infected person or not. CCTV cameras alongside the technology of facial recognition can help recognize infectious individuals who, while quarantined, breach the rules and move out.

Contactless Transport And Delivery By Individual Vehicles, Drones And Robots

>Self-driving cars, drones, robots can help everybody at a time when human contact is avoided. The movement of disabled people from and to health centers without placing safe individuals at risk can be achieved with automated vehicles. Robots may be used for the provision of milk, cooking equipment, sterilization, and street patrol. Drones may be used to provide food, track the population, transport test kits and medication to quarantine sites, identify people who have been infected with thermal imaging, spray disinfectants, etc. There are many new options and usage cases in which drones, robots, and self-supporting vehicles are used.

Drones and smart vehicles in China were used in the war against coronavirus.

Temperature Monitoring Supported By Technology

Wireless thermometer devices and facilities for similar infrared temperature calculations are the most critical medical instruments used at checkpoints at workplaces, airports, schools, clinics, train stations, restaurants, etc. These technologies help measure body temperature from time to time and are effective for detecting people who may require further research. The cycle is made quicker and more efficient by automatic thermal control along with face recognition.

Conclusion

Today, epidemics, a highly contaminating virus that can destroy and kill a lot of people, is its most significant danger of a worldwide tragedy. They now recognize that the clarity they have learned from the present COVID 19 scenario is that we have not been preparing for the pandemic. This ensuing pandemic is not about “if it happens,” but “when it can happen,” we must be personally and jointly trained to counter the epidemic in advance. Preparation is what we need.

The-transition-from-SAP-ECC-ERP

The transition from SAP ECC ERP to SAP S/4HANA

Whether you are in any industry or business model, it is a considerable investment to migrate to new systems. It takes a long time and distracts. Without considering the preparation, construction, and execution stages, those concerned may be stressful.

Many companies are naive about switching from SAP ECC ERP to SAP S/4HANA. Full SAP transformation for most IT departments will be the most massive undertaking of the decade, impacting all business segments in the group. This is why SAP recently extended ERP 6 and Business Suite 7 maintenance and support to 2027, allowing its clients to create a migratory business case, relocate operations and re-engineer SAP S/4HANA processes for another two years.

Although the concerns are apparent, it is essential to note that for virtually every SAP client, S/4HANA is a much more effective, scalable, and feature-rich ERP. The reasons for this update are apparent as you evaluate the costs and benefits. SAPInsider ‘s latest S/4HANA Migration Milestone Survey reveals that, as of the 1st quarter of 2020 (up from 8 percent a year ago), 17% of SAP clients have previously been living with S/4HANA and 85.5% of those without migration was either in the process or are at least trying to develop the business case for it.

If you are about to update, the migration plan is one of the key considerations to remember. Here we will analyze the opportunities and drawbacks of three main migration strategies to find out which one is appropriate for you.

Why SAP S/4HANA

Given the discomfort of moving, S/4HANA has a variety of significant benefits, including features that help SAP users improve and expand more businesses.

SAP HANA gives a significantly more straightforward user interface that can be customized and accessed by everyone on the team. With an enhanced interface, system use is improved, and activities are more rapid.

S/4HANA also provides better speed and efficiency, making it easy to access data in real-time if you need it — even in the integrated interaction systems. This is possible through simple processes and integrated reporting. A quicker interface helps you to evaluate and respond faster.

S/4HANA also provides numerous applications and dashboards to be combined in a single unified location, saving both energy and time. Department-wide capacity building can make a company more flexible and competitive.

By using some of our latest apps which are only accessible to S/4HANA customers, you can further grow business. Some of your expenditures are also reduced by stopping investing in SAP ECC elements no longer available with S/4HANA. The first thing you will do is consider those benefits and plan early for transfer.

3 Migration Strategies

When you switch to S/4HANA, you chose the best migration approach to win.

1. Conversion of System

Approximately half SAP customers are selecting a system conversion strategy to convert existing SAP ECC ERP to SAPS/4HANA. They are also known as “rise and change”.

System migration is suitable for businesses that intend to make minor improvements to a current program. Most of the upgrades would be technological without a significant redesign. One of the advantages of program transition is that businesses will reform changes at their rate.

2. New Implementation

This technique is to be followed whether you switch from a non-SAP to SAP S/4HANA program or simply decide to start anew.

This is a work-intensive method. Data must be cleaned and loaded from the previous system into S/4 HANA. Management and processes also must be re-engineered. Even the learning curve, which managers find as appropriate for the new program, is present as you switch from a non-SAP system.

However, from scratch, the problems and issues of the old program can be reversed. You should update the processes in order to work with S/4HANA ‘s capability to optimize operations.

3. Landscape Transformation

With this approach, you can selectively transform your system components into S/4HANA, or build your non-SAP and SAP systems as one global network. Many companies that transition landscape prefer to either relocate or have the best return on their products, which benefit most from S/4HANA.

The strategy is intended for companies wishing to switch to S/4HANA slowly. It facilitates them to do just that slowly when focusing on key business activities. It tends to work also when systems are consolidated. You could even work smarter and more effectively by putting additional processes together in S/4HANA.

Quickly start transferring to SAP S/4HANA

You might want to begin now if you’ve not taken your time seriously and considered your ECC-S/4HANA transition. Evaluating your strategic plan in advance will help you move smoothly. Set expectations right from the outset, so performance and ROI can be calculated. You also have to decide if your system is on location or the cloud. SAP has a range of services, including material content and migration tools, to help you in this process.

It’s a perfect time to rethink the whole network design when you get ready to switch to S/4HANA. In some instances, businesses have a range of front end solutions that are critical for staff and consumers. In both ECC and S/4HANA, TecQubes’s two-directional real-time integration platform allows integrations with such tools to be constructed while executing ECC and managed to turn it into technical movement when you begin the execution of S/4HANA. This helps you if you begin planning right now, to spread construction work over the years and also to avoid repetition of integration work on projects that today you want to launch but also in the future of S/4HANA.