case study

TecQubes helped a large NBFC implement RPA to reduce costs and improve TAT

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TecQubes helped a large NBFC implement RPA to reduce costs and improve TAT

Client

A large Non-banking Financial Services Company (NBFC) based in India

Problem Statement

The client was facing high turnaround time issues for most of the processes. There was a lot of dependency on the employees for mission critical as well as simple processes. This led to a lot of time delays and errors while executing the tasks. Thus, the client was looking at a solution that can reduce human involvement to a large extent aimed at reducing the processing costs, turnaround time as well as the associated errors.

Solution

TecQubes split the entire project into two phases viz. (a) creating the roadmap and (b) end-to-end RPA implementation. It first started exploring all the functional areas and created a comprehensive list of processes for each area of operation.  Then function-wise small, medium and long-term plans were created. This was followed by creating a company-level plan focusing on savings, ROI, implementation dates, etc.

 

In the second phase of the project, which is RPA implementation, the tasks included

  • Understanding and documenting requirements (PDD)
  • Creating Design (SDD), Development
  • UAT and Hypercare
  • Bot implementation for internal and external processes
  • Once bot is stable in production, it was moved to BAU

Project Outcome

Chatbots

Chatbots

Chatbots were implemented in the internal as well as customer-facing processes and were integrated with different channels like WhatsApp, Facebook, Hangouts, Slack, etc.
Internal

Internal (Employee-related):

Call center agents now use RPA tools to enhance the customer experience. As soon as they key-in the customer details, the bots in the backend search for the relevant documents in the repository and fetch them for the agents. As the agents are freed up from search and fetching tasks, they use this saved time to discuss new products with customers.
External

External (Customer-related):

With RPA tools, customer can perform self-service for many of their requirements without the need of an agent. This includes: checking loan eligibility, checking loan status, current principal amount pending, last EMI date, loan start date, interest rate, submitting loan application, submitting pending documents etc.

Benefits

Below are the benefits in terms of value generated and cost reduction

Value

  • Reduced the turnaround time across all processes involved
  • Reduced human involvement and dependency in mission critical processes
  • Reduced manual effort to gain efficiencies
  • Reduced manual errors

Cost reduction

More than 40% returns on investment (ROI) in the 1st year and reaching up to 60% in the 3rd year

Increase in top line

  • Sales revenue from call center agents increased
  • More automated channels (24x7) led to increase in sales and reduction in operating costs.
  • Simplified learning curve for new hires as chatbots handle the processing part
TecQubes-helped-a-Canadian-finance-and-accounting-firm-to-improve-productivity-through-RPA

TecQubes helped a Canadian finance and accounting firm to improve productivity through RPA

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TecQubes helped a Canadian finance and accounting firm to improve productivity through RPA

Client

A leading finance and accounting firm based in Canada

Problem Statement

Finance and accounting processes are cumbersome and a lot of man hours are to be spent to complete the processes and adhere to accounting standards and compliances. Client wanted to implement a robust RPA solution to streamline their finance and accounting processes with the aim to reduce process-related challenges while improving productivity.

Solution

As a first step, a process audit was undertaken to evaluate all the processes and identify areas to implement process automation through RPA tools.

 

Next RPA bots were developed for repetitive manual processes including:

  • Opening an inbox
  • Navigating emails
  • Extracting unprocessed invoices
  • Access details
  • Opening ERP tool

RPA bots were tested in staging and production environments

Key features

Automated Interactions via screen

Improved decision making

Simple interface to create RPA Bot quickly

Enabling dynamic up-scaling/down-scaling of the RPA Bots

Convert scanned attachments into actionable Invoice data for further process

Automatic mining all Invoice records till date for BI and analytics

Compliance verification of all details were automated

Automatic re-calibration of RPA bots according to application upgrades

Project Outcom

The following outcomes were achieved under the broader goal of process streamlining and automation:

  • Client achieved ROI goals with financial process automation
  • Reduction in manual errors
  • Optimized financial processes
  • Annual savings increased by 75%
  • 50% reduction in efforts – equivalent to 20 full time employees
  • Improved turnaround time
  • 14 different processes were automated using 8 RPA bots
  • An average of 18% fewer efforts recorded for each process
  • Automatic creation of digital log files (audit trail) of all activities reduced the compliance risks to a large extent
a-large-retailer-to-upgrade

TecQubes helped a large retailer to upgrade to S/4HANA to reduce costs and enhance transparency

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TecQubes helped a large retailer to upgrade to S/4HANA to reduce costs and enhance transparency

Client

A leading retail chain with operations in multiple states in the US

Problem Statement

The client was using an outdated ERP system and wanted upgrade to a better one that offered a platform for business growth. The existing ERP was not fully integrated with their legacy systems and the client was facing productivity and efficiency issues as a result.

Solution

TecQubes was chosen to implement SAP S/4HANA at the client’s headquarters in the first phase and then expand to its stores. Though this implementation, all its accounting processes were standardized and offered a solid foundation for cost reduction and innovation.

A couple of months into the project implementation, the COVID-19 global pandemic created substantial hurdles that TecQubes had to overcome. By rapidly transitioning to a fully remote working model, TecQubes managed to continue the collaborative progress without significant delays, even as the mode of communication had radically changed.

Benefits

  • Standardization of accounting processes
  • Greater capacity for innovation with inter-functional multilevel reporting models
  • Expansion of mobile access to essential information
  • Consolidation of infrastructure security

Project Outcome

  • Reduced the number of steps in financial closing by one-third
  • 60% reduction in database management time
  • 25% increase in sales forecast accuracy
  • 7% reduction in inventory costs
  • >50% reduction in theft and pilferage costs
  • 30% improvement in overall customer satisfaction
implementation-helped-a-global-consumer-goods-company-to-optimize-operating-costs-and-capital-investments

TecQubes SAP S/4HANA implementation helped a global consumer goods company to optimize operating costs and capital investments

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TecQubes SAP S/4HANA implementation helped a global consumer goods company to optimize operating costs and capital investments

Client

A global consumer goods company with operations in Europe and Asia

Problem statement

The packaged foods subsidiary of client, which is also the largest subsidiary, accounts for almost 60% of the sales. The subsidiary was struggling with cumbersome IT infrastructure that built around a legacy SAP ERP system. It lacked centralized control and could not use the latest cloud-based technologies that offered the required competitive edge. Further, the rise of the adoption of SAP on public cloud by its competitors was resulting in market erosion. The client wanted to shift from its existing Capex model to an Opex cost model to free up valuable resources that were being utilized for managing on premise infrastructure.

As part of a global IT modernization initiative, the client wanted to transition its legacy ERP systems to SAP S/4HANA across multiple business units and their respective legacy systems.

Solution

The SAP S/4HANA implementation was built on collective requirement of all its business units. The solution was developed to create a unified platform for the client’s branded consumer goods deployed on a modernized hyperscale platform.

 

TecQubes evaluated several technology solutions and proposed to host and manage the entire SAP landscape on Microsoft Azure. The project revolved around design and implementation of SAP S/4HANA on Microsoft Azure as a cloud platform that leverages        a digital core. By enabling this transformation, TecQubes simplified SAP technical operations and increased utilization and efficiency.

  • Understanding and documenting requirements (PDD)
  • Creating Design (SDD), Development
  • UAT and Hypercare
  • Bot implementation for internal and external processes
  • Once bot is stable in production, it was moved to BAU

Project outcome

  • Transitioned to a single, unified intelligence platform based on SAP S/4HANA and Microsoft Azure
  • Helped the client to boost efficiency and agility, while optimizing operating costs and capital investments
  • Saved over 100,000 Euros in the first year by periodically analysing cloud capacity utilization
  • Achieved 99.9% availability of services with 100% adherence to SLAs
  • Improved stability and agility by on demand provisioning of SAP project systems
  • Improved data protection and business continuity with multi-site back and disaster recovery